- Who built IntellectSpect?
- IntellectSpect is built by a home inspector for home inspectors: software shaped by real inspection work in the field and the office, not a generic form tool with inspection bolted on.
- What do you do different from other inspection software?
- We do not name other writers. The $139 seat is the report, the office, and the phone app together: no photo packages, no AI modules, no technology fee on your client's card, mileage as inspector payroll, and a 20-minute onboarding slot that is included. The full bullet list is on the home page under What we do different.
- Horizon is shutting down. Can we move to IntellectSpect?
- Yes, and you are welcome. Horizon is shutting down mid-December. Import your Horizon comments and templates on Setup → Move here, or on Profile, book a 20-minute onboarding slot at /onboarding to bring comments and one agreement over, and land before the cutoff. Pricing is $139 per inspector plus $2 after 20 reports: first three live months $99/seat, first live month unlimited reports. Read /horizon for the steps. Call or email and say you are coming from Horizon.
- How does the free trial work?
- Join the waiting list at /trial. CAPTCHA is required. IntellectSpect reviews the application before a company is created. After approval you get 5 fully functional live inspections as one inspector: write the report, print it, email it, and send client links. Go live to add a team.
- What does a shop agree to when they register?
- The trial form requires the Shop Subscriber Agreement at /shop-agreement. Live shops pay each monthly invoice in full on the live anniversary (the same calendar date each month from when they went live). A two-day grace period follows the due date; after that the shop is suspended until they pay. The shop is solely responsible for every contract and report it generates or uses, whether IntellectSpect supplied it or the shop uploaded it. A card is optional on trial. Adding a card for automatic payment charges $0.10 to validate it (or $0.50 if Stripe cannot take ten cents), then refunds that charge. Shops the site owner creates accept the same agreement the first time a company admin opens the office.
- How do I set up the shop after I sign in?
- After the company exists and you sign in with the welcome email and authenticator, Setup offers Setup AI: a short multiple-choice interview. The company admin answers the questions; it writes tax region, currency, types, fees, length, SOP, agreements, booking, Pay at close, report language, and which calendar to use from those answers, so the shop fills in automatically. Skip it if you would rather use the checklist. It cannot connect Stripe or Interac: do that on Payments. After you Apply, set up the calendar you picked (Connect Google, Connect Outlook, or copy the iCal URL). You can run it again from Setup or from Office on the phone.
- Where do shops learn how to set up and run the office?
- Company admins open How-to on Today (How-to tab) or /admin/howto, and on the phone Office → How-to. Those sheets cover setup, booking inspections, inspectors and office staff, and getting paid (client Interac to the company, paying IntellectSpect on Billing, client Stripe, optional pass-card-fee). The playbook at /playbook is the office and field standard, not those click-by-click sheets.
- What is included in the $139 seat?
- All AI (voice fill and photo / video Analyze, plus Admin AI for company admins), Your AI (included IntellectSpect AI, or this shop’s OpenAI key), live chat, inspector mileage pay, shop P&L and aging, financial reports, contracts, Interac and card payments, client portal, scheduling, email triggers, the web app, and the phone app for iOS and Android. There are no AI module upsells and no per-photo or per-clip fees: no limit on photos, and video on findings is included. Report chrome can print in English, Français, or Español. We do not charge extra for almost anything you need; what’s best for your company is what we care about. The only volume fee is $2 per report after 20. Full office and inspector lists are on /guides.
- Can I command Admin AI from the office?
- Yes: company admins use Admin AI on the web office (Inspectors, Setup, Finance, Payments) and on the phone Office → Shop AI. Ask it to list inspectors and types, summarize this shop’s finance, check Stripe or QuickBooks, create an inspector, deactivate one, or reset a password. Writes preview first: say yes before anything is created. That assistant only sees your company. Site owner and office staff use a separate platform AI on /owner with only the site rights they already have (create, suspend, or lock a company; staff at a named company). Those two assistants do not share history. Inspectors do not get Admin AI. Public Help on this site is FAQ only and cannot run your shop.
- Is there a limit on photos?
- No report-wide photo quota and no per-photo fees. Shoot what the house needs: photos are included in the $139 seat, not sold in packages. Document every system without metering shots. Video clips are included the same way: record or attach on a finding, no per-clip fee. Equirectangular 360 photos look around on the report.
- Can we put video on a report?
- Yes. Inspectors record or attach a short MP4 or MOV on a finding: web and phone. The finished client report can play the clip. Analyze drafts description, implication, recommendation, and severity from stills of that clip (not the raw file). You edit, then save. No per-clip fee.
- Can reports print in French or Spanish?
- Yes. Company Setup → Report language offers English, Français, and Español. That switches finished-report and repair-list chrome: section titles, Finding 3 of 12, dates, default severity labels, and Print / Save as PDF. Inspector wording stays as typed. Official WETT PDFs stay English. The inspector app stays English. This is not a machine translation of your findings.
- Is the phone app available for iOS and Android?
- Yes. The IntellectSpect phone app is available for both iOS and Android. Inspectors get the same report workflow on either phone, and it stays in sync with the web app. Live testers: iPhone uses TestFlight; Android uses an internal EAS preview APK from John (not the Play Store yet).
- Do you charge extra for AI, mobile, or finance modules?
- No. We do not charge extra for almost anything on the product: AI (voice fill, photo / video Analyze, and Admin AI for company admins), Your AI or this shop’s OpenAI key, live chat, inspector mileage pay, shop P&L, photos, video, report language chrome, finance reports, contracts, payments, client portal, scheduling, web, and the iOS / Android phone app are in the seat. What’s best for you is what we care about. The only volume fee is $2 per report after 20 in a month.
- Can we use our own OpenAI instead of IntellectSpect AI?
- Yes. Default Fill Report, Analyze, booking-from-notes, and Shop AI use IntellectSpect AI, included in the seat. On Setup → Your AI, paste this shop’s OpenAI API key to bill OpenAI directly. Disconnect to go back to the included AI. Help chat and the 855 line stay on IntellectSpect. Connect the key on the website; the phone only shows which AI is in use.
- Can inspectors chat with the office?
- Yes on a multi-inspector shop: inspectors open Chat with office on the phone app and on the web report for that job’s company admin. Solo inspector companies do not show office chat. Every signed-in inspector and company admin also has Chat with IntellectSpect on the website and the phone: a live human thread, not Help AI. Download the inspector pamphlet at /guides.
- How does inspector mileage pay work?
- Company admins set dollars per mile on Payments. 0 turns it off. Each inspector on the job enters miles on Conditions (web and phone). Pay is miles times that rate. Finance Pay inspectors and the inspector-pay CSV include Miles and Mileage pay. Mileage is payroll, not a client inspection fee.
- Can we see P&L and aging in the office?
- Yes. Finance has a shop P&L (collected income minus inspector pay, office share, and mileage), A/R aging from the inspection date, and payments by client. Inspector pay is percent, fixed, or hybrid: you pick on Setup. Escrow on Client release is a payment state, not a bank escrow account.
- Where can I download office and inspector pamphlets?
- On /guides. One PDF for company admins and office staff, one for inspectors. The same bullets are on the page: chat, mileage, Your AI, P&L, the public shop, voice fill, photos, and the rest of what ships today. Print them or hand them to a new hire.
- What happens after 20 reports in a month?
- Each inspector seat includes the first 20 inspection reports that month. Every report after 20 is $2: except the first live month, which is unlimited (no $2 overage). The first three live months are $99 per inspector, then $139. A Canada company is billed in CAD plus GST/HST, QST, or PST for their province. A US company is billed in USD with no tax on that invoice. Same sticker amounts. Invoices are due on the live anniversary. Unpaid invoices suspend the shop after two days. Details are in the Shop Subscriber Agreement at /shop-agreement.
- Do Canadian inspectors get CAD pricing?
- Yes. A Canada company (tax region in Canada) bills seats and report overage in CAD, plus GST/HST, QST, or PST for that province (13% HST in Ontario, 5% GST + 9.975% QST in Quebec, 5% GST + 7% PST in BC, 5% GST in Alberta, and so on). A US company bills in USD with no IntellectSpect tax. The sticker is $139 per inspector per month after the first three live months at $99, plus $2 per report after 20. Inspection fees you charge clients use that same company currency, and the tax rate on Payments is what you charge those clients.
- Do you charge tax on the subscription?
- Yes for Canadian companies: GST/HST, QST, and PST are added on the $139 / $2 invoice using the company’s province (HST where it applies; Quebec GST+QST; BC, Saskatchewan, and Manitoba GST+PST; otherwise 5% GST). That is IntellectSpect’s tax, not the custom rate on Payments. US companies are not charged tax on seats or overage. The Payments tax rate is what the company charges its inspection clients.
- Can inspectors import their own comments into their templates?
- Yes. Keep the finding wording that works: description, implication, and recommendation: in your comment templates, not stuck on a single report. Tap those templates into any later job so you are not retyping the same comment every inspection. Same idea on web and phone.
- Do the agreements fill in the client name, fee, and our company details?
- Yes. When the client opens the request link, each agreement is already filled from the booking: client name, email and phone, property address, inspection date, inspector, your company name, address, phone and email, the fee, tax and total in your currency, and the province or state from your tax region. Platform agreements carry those fields already. Your own uploaded HTML or text agreements use the same {{clientName}}, {{companyName}}, {{fee}}, {{total}} style fields. A PDF or Word upload is served as-is with a filled cover sheet.
- Can inspectors see today, upcoming, and past jobs in one place?
- Yes. The inspections page has Today, Upcoming, Past, and All tabs with status filters on web and on the phone. On the web you pick which columns show, drag them into order, or switch to cards; the choice is remembered on that browser.
- Can two inspectors work the same report?
- Yes. Team reports work on web and phone. The lead inspector or a company admin adds a teammate on Conditions. Collaborators open and edit the same report, and each person sees the other’s saved updates within a few seconds.
- Can we use our own wording and templates without a long rebuild?
- Yes: that is the gap IntellectSpect is built for. Import your own comments into your templates, bring in your contracts and SOP files (or start from platform templates), tune email and booking wording in admin, then add materials options for this house or save them on this device while you inspect. You do not wait on a 30-day custom rebuild to adapt the job.
- Does offline actually work in basements and rural houses?
- The phone keeps a working draft on the device when signal drops, shows an Offline banner so you know it saved, queues voice fills until you are back online, and syncs pending findings when the connection returns. AI fill still needs the network when it runs: we queue it instead of pretending. Built for basements, rural sites, and metal roofs where cloud “offline” usually dies.
- Is the phone app the same as the web app?
- Inspectors use the same tabs, fields, conditions, team reports, and defect workflow on web and in the IntellectSpect phone app for iOS and Android, including a working draft and queues when the job site has no signal. Company admins can run Today, schedule, inspectors, and shop Admin AI on the phone. Billing, Setup files, and the owner / platform console stay on the website.
- How do clients sign, pay, and get the report?
- Clients use the request link to review and sign the agreement and to pay by Interac, card, or USD ACH (or Pay at close if the shop turns that US option on). The agreement arrives already filled with their name, the property, the date, the fee and tax, and your company details. The report is held until the agreement is signed, the job is paid, and the inspector marks it complete. When you release the report, they and listing agents can email themselves a two-hour sign-in link using the email already on the job. Realtors can also open /agent for a realtor inspection portal: upcoming jobs and released reports, with a lasting sign-in after the email link. Username and password still work as a backup. The repair request list prints from the same portal and can show an Est. $ range such as 800-1200.
- Can we attach a radon, sewer, or termite report?
- Yes. On Conditions, attach the file for that job (radon, mold, sewer, termite, water, asbestos, or other). PDF, image, Word, Excel, PowerPoint, CSV, or text, 15 MB or smaller each, up to 10 per job. It lists on the finished report and the client portal under Third-party reports, not mixed into our findings, and is attached to the report email when the report is released. Public fictional samples are at /sample-reports. Those samples are fictional and are not live client links. A shop can also publish redacted finished jobs on /book/{slug}/samples after turning that on in Booking.
- Can I see if a save actually landed?
- Yes. Report details autosave on web and phone. A Saved / Saving / Not saved line tells you if a field, photo, or finding actually landed. Fix a finding in place: no duplicate comments.
- How are inspection photos stored?
- New photos and video clips store as files (Vercel Blob in production) so reports stay fast as the job grows. Legacy photos already in the database still display. If Analyze or saving a photo or video fails, the thumbnail stays on the tab with Retry: the media is not discarded. Analyze on a video uses stills from the clip.
- What is the playbook?
- The playbook is the office and field standard at /playbook. Company admins also have How-to on Today (and /admin/howto): step-by-step sheets for setup, booking, inspectors and office staff, and payments. Today shows today’s jobs, unsigned, unpaid, and stale drafts. Inspectors keep wording and tap templates into later findings on a system tab.
- Do you mine or sell our clients?
- No. We don’t mine your clients, and never will. Inspection data belongs to your company. Clients reach reports only through credentials you issue for that job. We do not sell, rent, or harvest your client list for our own marketing or lead funnels.
- Will we see ads in the product?
- No. You’ll never see an ad on any IntellectSpect platform: web app, phone app, client portal, or marketing site. Your seat pays for the product. We do not run banners, sponsored clutter, or ad networks in the product.
- Do you charge for a website or SEO?
- No. Your $139 seat includes the public shop. Each company has five pages at /book/{slug}: Home, Services, Book, Reviews, and Contact, filled from Booking (logo, tagline, service area, hours, reviews, types, and the book form). We do not sell monthly SEO or write city pages for a fee. If a shop wants rankings work, they hire a local marketer. Optional redacted sample reports can appear at /book/{slug}/samples. That extra is not a sixth marketed page and not an SEO product.
- Can we see how our fees compare locally?
- Yes, if you opt in. Today and Finance show this shop vs anonymized averages (fee, turnaround, review-request rate) for opted-in shops in the same province or state and the same currency. CAD and USD stay split. At least five shops must opt in in that area, or the number stays hidden. Your books stay private. The site owner can see the same regional aggregates.
- What happens to older reports?
- Reports archive six calendar months after the inspection date. Inspectors cannot edit archived reports until a company admin unlocks them. Client portal access is also blocked while a report is archived.
